May 24, 2022  
2020-2021 University Catalog 
2020-2021 University Catalog [ARCHIVED CATALOG]

HA 404 - Quality Management

This course examines change implementation to improve the quality, safety, and effectiveness of the healthcare system. The course content addresses the roles of operations management, organizational behavior, and healthcare service delivery in maximizing quality. The challenges of implementing and institutionalizing quality improvement efforts will be addressed and illustrated with examples from a variety of healthcare organizations, including ambulatory care settings, public health departments, and hospitals. You will be introduced to the theory and processes that drive continuous quality improvement (CQI).

Credits: 3